Privacy Policy

Steps & Threads Limited. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us, including through our website, forms, or other communication channels.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, and shipping address.
Design Preferences: Details you provide about your custom dress or outfit, including measurements, fabric preferences, and design specifics.
Payment Information: Details required to process payments, such as credit/debit card information or bank transfer details.
Communication Details: Any messages, inquiries, or feedback you send to us.

2. How We Use Your Information

We use the information you provide for the following purposes:

To process your orders, including custom dress designs and payments.
To communicate with you regarding your inquiries, orders, and updates.
To improve our services and customer experience.
To comply with legal obligations or resolve disputes.

3. How We Protect Your Information

We take your privacy seriously and implement industry-standard security measures to protect your information. This includes encryption, secure servers, and restricted access to your personal data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers to fulfill your order, such as:

Payment processors to complete transactions.
Shipping partners to deliver your order.

We ensure that these partners adhere to strict data privacy standards.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience. These technologies help us analyze website traffic and personalize your experience. You can control cookie settings through your browser.

6. Your Rights

Access, update, or delete your personal information.

Opt-out of marketing communications.
Request a copy of the personal data we hold about you.

To exercise these rights, please contact us using the details below.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.